|

The client is
an airline, implementing a new passenger procedure, when the manufacturer
drops the ball and can not produce in the required lead time. The
airline staff will have to hand write destination information on
thousands of their boarding passes and bag tags if HBS doesn't have
products to all of their 16 locations within 5 days. Problem?
Horizon Business
Systems and their client have been developing this product for several
weeks, when the manufacturer dropped a bomb with a lead time extension
of 4 weeks, claiming six to eight weeks was industry standard. This
would leave a gap of 3 weeks of hand written boarding passes and
bag tags. This was absolutely unacceptable! HBS went to work feverishly
to interview and qualify potential new manufacturers. Within five
hours, they had seven manufacturers available to produce the bag
tags and boarding passes. All these facilities possessed the capability
to meet the time frame requirement for the products. It's a good
thing this client choose to work with Horizon Business Systems!
The
client is a large, subscription based telecommunications organization.
With 443,000 clients in 24 markets, a new law going into effect
in five days could have a huge, devastating effect on their customer
retention percentage. Marketing has a brilliant idea, but needs
to get a letter into their customer before the new law takes effect.
Problem?
A
long term relationship with Horizon Business Systems has been paved
over the last several years. Being a distributor, Horizon has access
to multiple manufacturing facilities within minutes. Horizon had
to first produce 450,000 each of the client's letterhead and envelopes,
then generate the variable data onto the stationery, fold, insert,
seal, and mail. The task was completed from the first meeting to
USPS delivery within 72 hours! The job weighed 4 ½ tons and
took up 10 pallets. The postage cost $97,000.
A regional bank
with 16 locations is opening a new branch in two weeks. They have
furniture, décor, staff, permits, etc. all lined up for the
opening, but have not ordered the proper operational and teller
forms required for all of the daily transactions. They review their
products at other branches and realize a need for 35 different items,
most of which must be on hand to open. Many of them have FDIC compliance
issues for construction and content.
Fortunately,
this client had a long standing relationship with Horizon Business
Systems and HBS had a working understanding of each of the bank
forms required. HBS has worked closely with the Operations and Compliance
staff since the bank first became a client. Horizon carefully documented
the product requirements and usages and relies on this data upon
the opening of any additional branches.
The
client's corporate procedures manual required that their outside
sales people be dressed, when in the field, in polo shirts that
complement the organizational identity. Items are purchased by sales
people, yet the previous supplier kept loosing orders and shipping
them to wrong addresses. They couldn't seem to keep track of the
volume. The sales people were upset that they couldn't comply with
company rules.
With
an Online Catalog, users can access, track and follow their own
purchases. Some clients choose to develop a full blown company store
adding coffee mugs, jackets and other items. Users can pay via credit
card, if personal or corporate purchase order, if authorized.
Human Resource
needs to send out a USPS communication to staff, over 20,000 of
them, regarding a newly revised corporate policy regarding ethics
and integrity.
While not typically
a mailing services vendor for this client, Horizon Business Systems
was able to save the client enough on postage to justify the cost
of their service. The client had the task managed and done quickly
and cleanly. Since HBS already had the letterhead and envelopes
for this project in house, the files were emailed over, a proof
was prepared in a hour and the drop was prepared and sent to the
post office the following day. HBS knew that this was a high profile
project for our contact and our corporate client and executed flawlessly.
This
organization's sales people are spread across three continents,
but they still need access to the most up to date brochures, promotional
gifts, leave behinds, mailing service capabilities specific to their
own marketplace and company collateral in general. Proper Brand
Management and robust Warehouse and Fulfillment are crucial. Corporate
office will handle buying the materials, but how do they determine
how much to send of what to whom?
Since
2001, this client has been realizing the services of Horizon Business
Systems' Online Catalog. This catalog offers up visuals of the items
that the sales reps need. The Online Catalog allows any associate
with access to view and request collateral items, if approved they
can follow up with the transaction to see it is being fulfilled.
The corporate client has access to cost data, by product, type,
by region, by time frame. One person from the staff of the corporate
client manages over a million dollars worth of printed communication
products annually through this channel in only minutes a week instead
of the hours that it used to take before HBS and Online Catalog
Solution.
Corporate
marketing has initiated a new logo to be in place for a hard roll
out the first day of next month. Corporate has to replace every
piece of stationery, business card, form, collateral piece and leave
behind for this rollout and they don't even know how many of their
18,000 employees have business cards or when they got them.
As
clients been using Horizon Business Systems Online Catalog for long
enough to have created a history, this task is a breeze as all the
orders were saved to history. HBS can update the logos and manage
all of the print orders to fulfillment and distribution in less
than two weeks.
Budgets are
due at the end of the month and the person who oversees expenditures,
needs to know how much stationery, laser sheets, labels, forms,
envelopes, business cards and file folders that they purchased from
you over the last year and what cost centers spent individually
and collectively.
Online catalogs
provides at a glance recording management of your transactions.
Access to this data is only a small part of the Online Catalog's
many robust features. It's ease of use is only the tip of the iceberg.
As the first distributor to bring online catalogs to NV, HBS has
been on the bleeding edge of this technology since 1999.
|